A Minute to Win It!
You only have a minute to make a great first impression! Give your salon guests an experience they will not stop talking about!
We are so excited to go back to the salon and bring CUSTOMER SERVICE back in full force! We didn’t realize we’ve been taking our client’s for granted – YIKES! We left the workshop with new scripts for the phone, and enhanced communication for the team to work together at a higher level!
- LISA GALLION-HUBBARD, Owner/Stylist – HEAD TO TOES SALON, Jefferson, MD
I never realized how changing your WORDS could make such a difference in the guest experience and our earning potential! I’m now committed to giving more thorough consultations, explaining the price before I start, and being MORE professional!
- STACI WILLIAMS, Stylist / IMAGE IS SALON, Timonium, MD 21093
You will learn how to:
Identify the 5 main areas that guests encounter as their first impression.
Practice scripts for high impact greetings, new guest systems and memorable welcome gifts.
How to upgrade the first impression over the phone.
Practice scripts for a signature consultation.
The “12 Types of Buyers” that visit your salon and how to win them for life.
The importance of “closing ceremonies” with the guest, service provider and front desk.
Team synergy and how each role works together.
This was a very informative workshop! We will be implementing these new 4-step systems right away! The information was easy to learn, and therefore will be easy to stay consistent as a team! We especially loved the unique phone greeting, the 4-step consultation, and the 4-step check out.
- AYLIN KOCAMAN, General Manager / BELLA MODA SALON AND SPA, Potomac, DC
I’m looking forward to upgrading my “luxury language” and putting together “signature” experience for my salon guests. I love the quote – “THE PROFIT IS IN THE PAUSE”, thank you for that!
- SOPHIA MUSTO, Independent Hair Stylist / HAIR BY SOPHIA MUSTO, Abingdon, M
The entire MNUTE TO WIN IT class was great! I especially loved learning about the 12 Types of Buyers. I’m leaving this class with a renewed commitment to consistency with offering additional services, implementing a signature consultation on every guest, and upgrading to “luxury language.”
- ERIN CLOTT, Manager / ROCHE SALON, Washington DC
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