Service Providers + Front Desk: How to work towards the same goal

Service Providers and the Front Desk Team

How to work towards the same goal

Featuring the Team Lead of the Front Desk Division with Summit Salon Business Center – Jules Molina

As a salon leader in my own company, I’ve always found that there are two groups. There are stylists and service providers and then there is the front desk guest experts. Every salon has these two groups. And I’m here to stand in the possibility of what if we could we do to bring them both together?

What if we could have team synergy and bring them both towards the same goal?

We know that salon culture would be greatly improved which would ultimately impact the overall guest experience. 85% of the reason a guest comes back to a salon company is due to OVERALL guest experience. That’s from the minute they walk in and are greeted, to the service, to the checkout.

If you want to get your team on the same page – we recommend the First Impression Workshop with your team. The first impression cannot be the LAST impression – but it is the moment for your guests to understand who you are as a company and a culture and will help to enhance your team synergy!

You can learn more, here

Or email JMolina@poweredbysummit.com for more information!